How it Works Why Workflo
Built for HVAC, Plumbing & Electrical

More Jobs. Less Work.

Workflo is the operating system for modern service businesses. It captures every lead, supports your CSRs through every conversation, increases revenue and tracks marketing spend, conversions, and ROI-- giving you a complete, real-time view of the entire customer journey.

My Dashboard

Real-time metrics for your service business.

Opportunity Counts

1.02K Total
Won 527
Open 498

Revenue Over Time

Sep 01 - Sep 30
+24.5%
Week 1 Week 2 Week 3 Week 4 Week 5

Appointment Source

144
Google Ads
58
Facebook
30
Other
23

Appointment Status

144
Confirmed
123
Pending
21

Total Contacts

1.59K
12%
vs. previous 30 days

Tags Breakdown

Service
Install
Repair

Source Breakdown

Google
Referral
Social

From First Call to Lifelong Customer

A seamless flow that connects marketing to revenue, ensuring no lead is ever left waiting.

Lead Comes In

Phone, form, chat, Google, or referrals. Every lead is captured instantly in one dashboard. Attribution tracked.

Instant Response

AI responds immediately via text/email. No lead is left waiting while your team is busy.

Booked & Verified

Leads are qualified and routed to your team or booked directly. Clean info for your CSRs. Full visibility into your conversion data.

Long-Term Loyalty

Automated review requests/responses, warranty reminders, and re-engagement keep them coming back.

Everything You Need. All in One Place.

Replace scattered tools with a single operational powerhouse.

Lead Capture & Response

Instant replies to Facebook, Google, Yelp, and website leads.

Benefit: Capture every opportunity

AI Messaging

24/7 SMS, email, and chat conversations until the lead is booked.

Benefit: 24/7 booking machine

Social Media Automation

Auto-reply to comments and DMs with booking info.

Benefit: Convert followers to clients

Website Widget + Reviews

Chat widget + aggregated 4⭐+ reviews build trust instantly.

Benefit: Instant trust builder

Missed Call Auto-Text

Workflo texts back within 1 minute if you miss a call.

Benefit: Save $1000s in lost jobs

CSR Notifications

Alerts your team instantly when a human touch is needed.

Benefit: Seamless team handoff

Recording & Transcription

Every call recorded + transcribed for context. Plus, call analysis & coaching for ongoing improvement.

Benefit: Train your team faster

Review Requests

Automated SMS/Email asks sent after every job completion.

Benefit: Rank #1 on Google

AI Review Responses

Fast, professional, on-brand replies to every review.

Benefit: Maintain 5-star reputation

Referral Program

Happy customers (4⭐+) are automatically offered encouraged to refer friends/family.

Benefit: Lower acquisition costs

Thank-You Cards

Automated post-job appreciation cards sent physically.

Benefit: Increase lifetime value

Reactivation & Renewals

Warranty reminders and seasonal tune-up offers.

Benefit: Consistent monthly revenue

Yelp AI Agent

Optional Add-on: Auto-respond to Yelp inquiries instantly to capture more local leads.

Benefit: Dominate local search

Connect to Call

Optional Add-on: Instantly bridge new web leads to a live phone call with your team.

Benefit: Talk to leads in seconds

AI Phone Agent

Optional Add-on: Human-like voice AI handles inbound calls, qualifications, and booking 24/7.

Benefit: Scale without headcount

Web Scheduling Widget

Optional Add-on: Let customers book appointments directly from your website in real-time.

Benefit: Wake up to booked jobs

Before Service

Lead Capture & Conversion

Instant Lead Response

Every lead from Facebook, Google, Yelp, or your website gets an immediate text + email. Benefit: Book more jobs while competitors are still calling back.

Website AI Assistant

Your website gets a 24/7 chat agent that answers questions, shares reviews, and schedules jobs. Convert browsers into booked jobs—even at 2 AM.

Hi Deborah! Thanks for contacting Acme HVAC. How can we help you today?
JD
My AC stopped working and it's 90 degrees in here.
I can have a technician there between 2pm-4pm today. Would you like to book that slot?
After Service

Reputation & Loyalty

Automated Review Requests

Texts and emails sent to customers immediately after job completion. Grow your Google rating quickly and consistently without lifting a finger.

Referral Program

4⭐+ reviewers automatically receives referral program offer. Turn satisfied customers into your best salespeople.

Great Service!

"Technician was on time and fixed the issue quickly. Highly recommend!"

Auto-Responded
Long Term

Retention & Reactivation

Database Reactivation

SMS, email, and voicemail drops sent to dormant customers. Win back old customers without expensive advertising.

Maintenance Agreement Renewals

Automated outreach begins 30 days before contracts expire. Keep membership revenue consistent and reduce churn.

Winter Reactivation Campaign Active
1,240
Sent
42%
Open Rate
85
Booked Jobs

Why Workflo?

Save Time: Save 200+ Hours of Busywork Every Month. Save Money: Save $6,600–$8,800 per month compared to juggling multiple tools and extra admin staff.

  • Name
  • 💬Instant Lead Response (SMS/Email)
  • 📥Social Media Inbox Automation
  • Review Requests
  • 🤖AI Review Responses
  • 🎁Referral Program Automation
  • 💬Website Chat + Review Display
  • 📞Missed Call Autoresponder
  • 🎙️Call Recording & Transcription
  • 💌Thank-You Cards/Gifts
  • 📆Warranty/Seasonal/Anniversary Campaigns
  • 📚Database Reactivation
  • 🔁Maintenance Agreement Renewals
  • 📊All-in-One Dashboard
Workflo
Hatch
Podium
Limited
Chiirp
Hootsuite
Mailchimp
Birdeye
📌 Contractors save $6,600–$8,800 per month compared to juggling multiple tools.

Save 200+ Hours of Busywork Every Month

200+ hours saved
= 1.5–2.5
full-time staff
  • Lower payroll costs
  • Faster responses (instant)
  • CSRs focus on closing jobs

The hidden cost of manual follow-up

Most service businesses bleed 135–210 hours every month on manual messaging, chase-ups, and reviews. At $20/hour, that's $2,700–$4,200/month in labor just to tread water.

Lead follow-up
→ 40–60 hrs/mo
Social inbox monitoring
→ 20–30 hrs/mo
Review requests & responses
→ 15–20 hrs/mo
Email campaign management
→ 15–25 hrs/mo
Dormant customer outreach
→ 20–40 hrs/mo
Maintenance renewals
→ 15–20 hrs/mo
Referral tracking & thank-yous
→ 10–15 hrs/mo

One Platform. Every touchpoint.

Between tool savings and man-hours replaced, contractors save {span} every month with Workflo, all while booking more jobs and building stronger customer relationships.

Compare Plans

No credit card required. See how it fits your operation.